Currys and Microsoft have announced consumers in the UK and Ireland can now select the retailer for Xbox repairs.
From last week, the tech retailer started accepting Xbox consoles – including all Xbox Series X|S console options – as part of the list of goods that can be fixed at its tech repair centre in Newark.
The move means Currys is the first ever Xbox authorised service provider in the UK and Ireland, and it is another feather in the cap for the retailer’s efforts to support a more circular economy by scaling its facility in the east midlands. Currys became Microsoft’s official retail repair partner in the UK when it began accepting Surface laptops into its centre in May 2024.
Consumers can choose Xbox repairs at Currys even if they purchased the product from an alternative retailer. Consoles both in and out of warranty are accepted for repair in the UK, although to use the service in the Republic of Ireland they need to be in warranty.
Lindsay Haselhurst, Currys chief operating officer, said of the growing Microsoft partnership: “It’s collaborations like this that help us to help more customers enjoy their tech for longer.
“This is good news for players, opening up a huge network to get their tech fixed; it’s good news for Currys, helping to change the consumer relationship with tech for the better; and it’s good news for the planet, and the battle to combat the UK’s e-waste crisis.”
Currys, through its Long Live Your Tech commitment, said it repairs, reuses, or recycles three million unwanted electrical items a year. This activity all runs through the same Newark repair lab, which Green Retail World visited in September 2023.
At the site, a growing team of experts assess circa 60,000 tonnes of unwanted tech a year, repairing and re-using what they can through reselling items as refurbished on Currys’ website or directing them to people who need them via charity partnerships. If a repair is not possible, products are harvested for parts which are then used to support the repairs of other devices, saving the retailer millions of pounds in spare part procurement each year.
[image credit: Currys]
