Fashion retailer Oh Polly has announced it is working with all-electric courier Packfleet to fulfil its online deliveries to customers in London and within the M25.
Tech-enabled Packfleet offers consumers access to live map tracking so they can follow their parcel every step of the journey, giving online shoppers adequate opportunity to ensure they don’t miss their deliveries and the courier does not make wasted trips. On the designated delivery day customers can change everything about their shipment – including the time their parcel arrives, the address it arrives at, and even whether drivers ring the doorbell.
Packfleet said it will handle all of Oh Polly’s orders within the M25, and the retailer’s switch to an all-electric courier comes at a time when London and the surrounding areas are facing unprecedented levels of air pollution, in part due to petrol and diesel vans.
Alix McShane, head of customer service at Oh Polly, said the Packfleet partnership “gives our customers in London a lot more control, as they’re able to select a one-hour delivery window and change their shipping address to suit”.
She added: “They also have access to advanced real-time tracking and instant support in the rare event something does go wrong.”
Packfleet is a B Corp business, and every vehicle in its fleet is charged with 100% renewable energy. It said its drivers are paid 30% higher than the industry average, too.
Tristan Thomas, CEO & co-founder of Packfleet, remarked: “Fashion is often considered to be one of the worst industries for the planet, so it’s welcoming to see Oh Polly implementing positive changes, from installing solar panels at the Bromborough warehouse and office to their regular charitable donations.”
Research released last week by parcel locker network provider Parcel Pending by Quadient indicated consumers are in the market for more reliable and greener delivery options. Some 31% of consumers feel under pressure to have fewer parcels delivered for economic and environmental reasons, while 36% said they have received a “sorry you were out” card for a delivery while they were still at home, suggesting new methods of delivery and points of collection are required to improve overall service levels for online retail customers.
Read more about Oh Polly on Green Retail World
[Image credit: Packfleet]
