UK tech retailer Currys has become Microsoft’s first-ever retail authorised service provider in the UK, meaning Microsoft Surface laptop users have a new pathway to fixing their devices when it is required.
Until now, consumers could only go through Microsoft’s own support channels, but this new tie-up means business and consumer customers can access Currys’ burgeoning repair capabilities located at its distribution centre in Newark. Currys will undertake repairs no matter which retailer the Microsoft Surface device was purchased from.
Currys’ 300 stores across the UK and Ireland will take in products in need of repair. Key Microsoft Surface components, including the display, thermal module, kickstand, and Surface Connect ports will be replaceable through Currys’ team of more than 1,200 technicians located at Newark.
Lindsay Haselhurst, Currys’ chief operating officer, commented: “At Currys we know that offering customers the right after sales support when it comes to their tech and ensuring they have the longest life possible is just as important as offering the latest ranges of amazing technology.
“We are proud to be working with Microsoft in this new collaboration which will give thousands of Surface laptop users in the UK a new route to access repairs, as and when they need them, no matter where they purchased their laptop.”
John Crouch, Surface category lead at Microsoft UK, added: “At Microsoft, we are constantly striving to provide our customers with more options and flexibility in how they use our products and services. By collaborating with Currys to offer a new UK pathway for Surface support, we believe we can better help our customers achieve their goals through technology.”
Currys has put circularity – and its circular services such as repair and recycling – at the heart of its marketing messages over the last year.
[image credit: Currys]
